Android Marshmallow problems troubleshooting
FOllOW these steps to get rid of problems –
Marshmallow Wi-Fi battery drain
- This is an interesting problem, mostly because it is a case of the boy who called wolf. A lot of Marshmallow users have been posting screenshots of their battery usage page, which show Wi-Fi to be the biggest battery drain on Marshmallow. In many cases, that’s just false reporting, and the device’s battery life is actually unaffected by Wi-Fi, but some other users are seeing the same data and it is affecting their battery.
- Several solutions have been suggested for this Marshmallow problem. The first is to go to Settings > Backup and reset > Network settings resetto clear all your connection data. This includes Bluetooth and cellular data, so you’ll need to reconfigure everything afterwards.
Marshmallow battery drain
Battery drain is the one sure-fire update problem that almost everyone experiences eventually. Not surprisingly, Marshmallow battery drain is one one of the major Android 6.0 problems being bandied about the interwebs. Early cases of misattributed Wi-Fi battery drain tended to just be bad system reporting, more serious battery problems are easy enough to deal with.
If your phone or tablet is suffering from genuine battery drain after the marshmallow update, the easiest thing to do is wipe the system partition, also known as the system cache. Think of this like emptying the smelly juice out of the trash can before putting a new bin liner in: it leaves things fresh and clean for the future rather than having them polluted by leftovers of the past
Depending on your particular device, the path may be slightly different, but for Nexus devices:
- Go to Settings > Storage and USB > Cached Data > OK. This will wipe your system partition.
You can also do the same thing from recovery mode:
- Turn your phone off
- Hold Power and Volume Down to access Fast boot (again, this process differs with different devices)
- Use the volume buttons to highlight Recovery and press Power to confirm.
- If you see the Android robot, press Power, then Volume up briefly to access Recovery.
- Scroll down to Wipe cache partition and hit Power to confirm.
- Scroll down to Yes and hit Power to confirm.
If the problem persists, you can also clear the app cache for your device (explained below) and the last resort is to do a full backup and perform a factory reset. Wiping your device and restoring your apps and data is one of the simplest and best ways to avoid any weirdness following an Android update, including battery drain and general system performance issues. Fortunately, once you’re on marshmallow, you’ll have Google’s improved app backup and restore options.
Marshmallow app crashes or freezes
Some users have also been experiencing random app crashes after the Marshmallow update. If you notice is it always the same app that crashes, it may just be a mismatched API issue (Marshmallow is API 23 and not all apps are compatible with it yet). The easiest thing to do is clear the app cache.
- Go to Settings > Apps > [choose app] > Storage > Clear cache. This will clear a single app’s cache.
If you’re not sure which app is responsible, or lots of them are crashing, you can also clear the cache for all apps simultaneously:
- Go to Settings > Storage and USB > Cached data > OK. This will clear the app cache for all installed apps.
Marshmallow random reboots
- The Marshmallow random reboot problem started happening almost instantaneously for a lot of folks after the update to Android 6.0, mostly when plugged into mains power. Some Nexus owners got a reprieve by reflashing the factory image or updating to Android 6.0.1.
- Others solved the problem by disabling or uninstalling Greenify. Franco, hells-Core and ElementalX kernels were also found to be incompatible with 6.0 but seemed to work fine again on 6.0.1. The Weather Live app was also deemed to be guilty, based on a fatal exception on Android 6.0.
- The long story short is there is no definitive solution for this problem yet, and we’re more than likely going to see it affecting Galaxy devices and the G4 soon. Strangely enough, at first a faulty power button was accused, and despite happening to lots of people simultaneously after the Marshmallow update, it seems to have at least a little credibility.
Marshmallow Wi-Fi problems
If you suffer from Wi-Fi connectivity problems after the update, try the following: toggle Wi-Fi on and off, enter Airplane Mode and exit again, forget and re-add your network connections, reboot your phone and finally go to Settings > Backup and reset > Network settings reset > Reset settings. This will reset all of your connections, including Wi-Fi, cellular and Bluetooth, so be aware of that before pulling the trigger. The same steps generally help with Bluetooth connectivity problems too.
Marshmallow performance problems
- General system sluggishness is another frequent complaint following an Android update. The easiest way to deal with it is to clear the system cache (outlined above) and if that doesn’t help, to simply do a backup and factory reset your device. There are plenty of great backup solutions out there, both computer-based and via apps.
- If that seems a bit extreme, you can take the long route, by booting into Safe Mode to identify if the performance problem is app related. Safe Mode disables all third-party apps, so you can discover if the problem is caused by an app you installed. If it is, you’ll need to clear app caches or systematically uninstall each app and test performance. If your device is unstable or sluggish even in Safe Mode, then it’s a system performance issue and you should just factory reset.
- Personally, the way I always avoid update problems is to backup before I update, factory reset, update, factory reset again and then restore my apps and data. While this process may seem like a pain, I never have battery or performance problems following an Android update and it’s definitely faster than endlessly looking for solutions and trying various fixes. Trust me, find a backup solution you trust and give the process a try next time you see an update notification.
If all else fails: factory reset
- Sometimes there’s nothing you can do and you’ve tried everything. No matter what half-baked or serious sounding solution you attempt the problem persists. In these cases you have no choice but to bite the bullet and Performa a factory reset. Many people find this option to be extreme, but it really isn’t. As mentioned above, simply backup your essential apps and data, factory reset and then restore and go about your business.
- You can do a factory reset in the Android settings by going to Settings > Backup and reset > Factory data reset > Reset phone. Alternatively you can do the same thing from recovery.
you can turn device off and following the steps outlined in the battery drain section of this article. Remember, the exact button combination is different for different manufacturers.